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Not able to connect to vCenter

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I am trying to deploy VMware APP Volume 3.0 in lab and trying to integrate App Volume with vCenter.

 

I don't have any firewall in between both vcenter and app volume server are in same IP Address Range

ping is working fine between app volume server and vCenter / ESXi host

 

Error:

Unable to connect to 192.168.109.200: Connection Failed!


VMware AppVolume – Troubleshooting

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This blog provides details on troubleshooting an App Volumes environment using the App Volumes logs. 

 

Here are the log files that you can look at in order to troubleshoot:

 

 

  • App Volumes Manager logs
  • App Volumes Agent log files

 

App Volumes Manager logs :


The App Volumes Manager log files are:

  • svmanager_server.log
  • production.log

 

These log files are located at C:\Program Files(x86)\CloudVolumes\Manager\Log on the App Volumes Manager server.

 

Here is the details about Production and SVManager logs:

 

production.log :

 

The App Volumes Manager server contains logging from the main modules of App Volumes. Use the production.log file to identify a variety of issues in an App Volumes environment.

 

Here is a description of the main modules to search for in the production.log file.

  • RADIR : RubyActiveDIRectory classes – Responsible for AD connection
  • Cvo : App Volumes logic classes
  • RvSphere : RubyvSphere wrapper classes
  • SQL : Database queries (Default logging captures only errors. Debug logging captures queries and errors)
  • PowerShell : App Volumes PowerShell interface classes
  • NTLM : App Volumes NTLM handler

 

svmanager_server.log :

The svmanager_server.log file captures App Volumes Manager server actions. You can correlate these actions with the Agent log files by checking time stamps from both the server and agent logs. The svmanager_server.log file also captures information relating to the App Volumes infrastructure.

 

App Volumes Agent log files :


The App Volumes Agent log files are:

  • svservice.log
  • svdriver.log
  • svcapture.log This log file is present only on a capture machine.

 

Locations for Agent log files :


In releases earlier than App Volumes 2.9, the App Volumes Agent logs are located at C:\Windows on the Agent machines. The svcapture.log file is also located at C:\Windows , on the capture machine.

 

For App Volumes 2.9 and later, the Agent log locations have changed.

The svservice.logfile is located at C:\Program Files (x86)\CloudVolumesAgent\Logs on the Agent machines.

The svcapture.log file is located atC:\Program Files (x86)\CloudVolumesAgent\Logs on the capture machine.

 

Here are details about Agent log files:

 

svservice.log:

SvService is the service responsible for communication between the App Volumes Agent and the App Volumes Manager, including the preparation of volumes, the running of post-attach scripts, refresh of variables, and registration of fonts. The log tracks this communication.

svcapture.log:

The SvCaptureservice performs provisioning and editing functions during application capture, such as generating policy files and metadata. The SvCapturereports this information to the App Volumes Agent and App Volumes Manager. The log tracks this activity and is available only on the capture machine.

svdriver.log:

SvDriver is a policy-driven driver file responsible for the virtualization of volume contents into the desktop OS. The policy file snapvol.cfg controls the files, directories, registry keys, and processes that are virtualized during application capture on each volume. The log tracks this activity.

ThinDirect Looping

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IE11 is on my VMs as the standard browser. We still have legacy apps that need IE8, so, I managed to package it up with ThinApp using Peter Bjork's very helpful blog. However, I have run into a hiccup with ThinDirect. As a test, I entered 1 URL into ThinDirect to be repointed to my IE8 package (see screenshot #1). I go on my test VM, I open IE11, I try to go to the page, and sure enough, it starts to go to IE8 ThinApp. But then it just loops over and over again with screenshot #2. Anyone ever see this?

Question on DLR

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Just trying to understand DLR function. This is my understanding please correct me if i am wrong.

If we have multiple Vxlan hosted on one Esxi host we can do routing on Exsi host itself without even leaving hypervisor ,kind of inter vlan routing . When these VM's are hosted across multiple Esxi host we need to configure VTEP's to communicate.

is that mandatory to turn on DLR for VTEP to VTEP communication ? or that is done with Edge services. Any example would be appreciated.Another question I have VTEP IP pool is that going to be part of transport vlan ? I could not get any example which also talks about physical network stuff being configured on Vmware virtualization.

AJ

Need explanation on HKEY_LOCAL_MACHINE.txt file

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Hi,

 

I am new to this so asking. Might be you all knowing about this. please help

 

I have captured one application and If I look at HKEY_LOCAL_MACHINE.txt file there is one registry entry like.

 

HKEY_LOCAL_MACHINE\Software\Classes\CLSID\{0E3DF841-C6D4-468C-AF16-DB62D646E791}\LocalServer32

  Value=

  REG_SZ~%ProgramFilesDir~0016\EnCorr\BIN\encorr.exe#2300

 

in REG_SZ it's %ProgramFilesDir~0016 but it should be %ProgramFilesDir%.

 

May I please know that ~0016 represents to % sign or it's having difference significance.

 

Appreciate your help.

 

Thanks,

Rushikesh

How to access hol-sdc-1630 (at labs.hol.vmware.com)??

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I see Nice Documentation @ below URL for Cloud Native Apps / Docker

But when I visit labs.hol.vmware.com (click on All Labs, search, I dont find 1630 Lab there for hands on)

Any idea how to access 1630

 

VMware Hands-on Labs Doc-

vmware 1:1 processor mapping virtual to physical cores

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Hi ,

 

I need your help to set ratio for 1:1 processor mapping virtual to physical cores, this ratio will not be vaiolated  by deploying any new VM or migrating VMs too.How can I set this limit?

 

Thank you

Capacity management

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Hi,

I am new to vROPS. We are trying to  get the total cpu demand in the  cluster level , but the result is Zero GHZ. I used this metric

sum($This object:CPU Usage|Demand (MHz))/1000

Many thanks


vRA 7.0.1 lost entitlements

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Hi

After upgrade from vRA 7.0.0 to vRA 7.0.1 I’m not the owner of some of my machine.

On the machine “item” I can see my user name as owner but I can't destroy the server. Also I get a new option to “Change Lease” but when I try to change the lease time I get “You are not entitled to perform “Change Lease” on item….”

What the hack?

 

The Upgrade process was not smooth, I had to unregister vRB after vRA upgrade. Also – I didn’t upgrade vRO yet.

Dynamic addition of mem, CPU,storage

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I wish to automate and script the vmware environment. Can somebody please tell the command for dynamically adding memory, CPU and storage. Set-VM is not letting me do it ... Please help

Linux VDI vGPU Demo with NVIDIA M60 card

vmdk boots but throws errors after snapshot issues

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I had a problem where one of the disks ran out of space and halted the vm.

I was able to recover from that but snapshots seemed messed up and when I attempted to create a new snapshot then remove snapshot/consolidate everything went wrong from there.

 

I had two virtual machine drives connected and one of them was the one which ran out of space. I also seemed to lose the snapshots for disk #1 in the process.

 

Now the machine will not boot right and says the "unable to mount root fs"

I tried mounting the partition on another machine but it cannot recognize the partition.

If I could just get access to files on disk #1 I'd be happy. Since disk #2 is basically a copy of disk #1 files.

 

 

DISK #1

 

 

/vmfs/volumes/5443e52a-eea8b245-240a-e03f4947841b/NAS Server # ls -l

total 197143568

-rw-------    1 root     root     2147483648 Apr 10 08:29 NAS Server-32c58521.vswp

-rw-r--r--    1 root     root            13 Apr 10 07:13 NAS Server-aux.xml

-rw-------    1 root     root     271656681472 Apr 10 08:30 NAS Server-flat.vmdk

-rw-------    1 root     root          8684 Apr 10 08:30 NAS Server.nvram

-rw-------    1 root     root           499 Apr 10 08:29 NAS Server.vmdk

-rw-r--r--    1 root     root            43 Apr 10 07:33 NAS Server.vmsd

-rwxr-xr-x    1 root     root          2948 Apr 10 08:29 NAS Server.vmx

-rw-------    1 root     root             0 Apr 10 08:29 NAS Server.vmx.lck

-rw-r--r--    1 root     root           265 Aug 12  2015 NAS Server.vmxf

-rwxr-xr-x    1 root     root          2948 Apr 10 08:29 NAS Server.vmx~

-rw-------    1 root     root       1933312 Apr 10 06:43 vmmcores-1.gz

-rw-r--r--    1 root     root        119134 Apr 10 07:34 vmware-10.log

-rw-r--r--    1 root     root        165321 Apr 10 07:35 vmware-11.log

-rw-r--r--    1 root     root        160684 Apr 10 07:50 vmware-12.log

-rw-r--r--    1 root     root         47173 Apr 10 07:16 vmware-7.log

-rw-r--r--    1 root     root        160180 Apr 10 07:19 vmware-8.log

-rw-r--r--    1 root     root        160606 Apr 10 07:32 vmware-9.log

-rw-r--r--    1 root     root        139712 Apr 10 08:31 vmware.log

-rw-------    1 root     root     117440512 Apr 10 08:29 vmx-NAS Server-851805473-1.vswp

 

 

 

DISK #2

 

/vmfs/volumes/5308d36e-55ca274e-d7ba-e03f4947841b/NAS # ls

NAS_2-000001-delta.vmdk  NAS_2-000002-delta.vmdk  NAS_2-000003-delta.vmdk  NAS_2-flat.vmdk

NAS_2-000001.vmdk        NAS_2-000002.vmdk        NAS_2-000003.vmdk        NAS_2.vmdk

/vmfs/volumes/5308d36e-55ca274e-d7ba-e03f4947841b/NAS # vmkfstools -e NAS_2.vmdk

Disk chain is consistent.

/vmfs/volumes/5308d36e-55ca274e-d7ba-e03f4947841b/NAS # vmkfstools -e NAS_2-000001-delta.vmdk

Failed to open disk link /vmfs/volumes/5308d36e-55ca274e-d7ba-e03f4947841b/NAS/NAS_2-000001-delta.vmdk :The file specified is not a virtual disk (15)Disk chain is not consistent : The file specified is not a virtual disk (15)

/vmfs/volumes/5308d36e-55ca274e-d7ba-e03f4947841b/NAS # vmkfstools -e NAS_2-000002-delta.vmdk

Failed to open disk link /vmfs/volumes/5308d36e-55ca274e-d7ba-e03f4947841b/NAS/NAS_2-000002-delta.vmdk :The file specified is not a virtual disk (15)Disk chain is not consistent : The file specified is not a virtual disk (15)

Stuck at Running swapob jd start.

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Hello i think i have very big problem.

 

Today when i try to start my server it stucks at

 

Starting up services
Running swapob jd start

 

The problem is there over 10 minutes. Can you please tell me what can i do now, why this does not want to start?

 

Thanks in advance!

eSXI 6.0 Strange error why tring to Start the server

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Hello dear community.

 

Today when i try to start my server in ALT+F1 i see this message:

Error: More then one exception specification for tardisk /tardisks/s.v00

Error: Ignorin /etc/vmware/secpolicy/tardisks/VMware-sys
Message handler 1 failed: Busy
Invalind config: stat failed Input/output error

 

 

What is this error ? IS this releated to any of my hardisks? I am so worried?
How can i fix this, please help!

5TB external USB hard drive not able to add to VM? 2TB drive is detected just fine

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On my ESXi 6 host I am currently sending a USB external drive to a VM for backups, this drive is 2TB in size and I have had no problems with it at all. Recently, purchased a 5TB drive to replace it since my backups are getting quite sizeable, I was shocked when I found out that the passthrough in ESXi is not working for this drive. I was hoping to get some help.

 

The disk that works fine; details

 

[root@localhost:~] lsusb -vvv

 

 

Bus 002 Device 013: ID 4971:ce17 SimpleTech 1TB SimpleDrive II USB External Hard Drive

Device Descriptor:

  bLength                18

  bDescriptorType         1

  bcdUSB               2.00

  bDeviceClass            0 (Defined at Interface level)

  bDeviceSubClass         0

  bDeviceProtocol         0

  bMaxPacketSize0        64

  idVendor           0x4971 SimpleTech

  idProduct          0xce17 1TB SimpleDrive II USB External Hard Drive

  bcdDevice            0.00

  iManufacturer          10 HitachiGST

  iProduct               11 SimpleDrive USB 2.0

  iSerial                 3 D20102500436

  bNumConfigurations      1

  Configuration Descriptor:

    bLength                 9

    bDescriptorType         2

    wTotalLength           32

    bNumInterfaces          1

    bConfigurationValue     1

    iConfiguration          4 USB Mass Storage

    bmAttributes         0xc0

      Self Powered

    MaxPower                2mA

    Interface Descriptor:

      bLength                 9

      bDescriptorType         4

      bInterfaceNumber        0

      bAlternateSetting       0

      bNumEndpoints           2

      bInterfaceClass         8 Mass Storage

      bInterfaceSubClass      6 SCSI

      bInterfaceProtocol     80 Bulk-Only

      iInterface              6 MSC Bulk-Only Transfer

      Endpoint Descriptor:

        bLength                 7

        bDescriptorType         5

        bEndpointAddress     0x81  EP 1 IN

        bmAttributes            2

          Transfer Type            Bulk

          Synch Type               None

          Usage Type               Data

        wMaxPacketSize     0x0200  1x 512 bytes

        bInterval               0

      Endpoint Descriptor:

        bLength                 7

        bDescriptorType         5

        bEndpointAddress     0x02  EP 2 OUT

        bmAttributes            2

          Transfer Type            Bulk

          Synch Type               None

          Usage Type               Data

        wMaxPacketSize     0x0200  1x 512 bytes

        bInterval               0

Device Qualifier (for other device speed):

  bLength                10

  bDescriptorType         6

  bcdUSB               2.00

  bDeviceClass            0 (Defined at Interface level)

  bDeviceSubClass         0

  bDeviceProtocol         0

  bMaxPacketSize0        64

  bNumConfigurations      1

Device Status:     0x0001

  Self Powered

 

The disk that is detected but cannot be attached to VM

[root@localhost:~] lsusb -vvv

 

 

Bus 002 Device 036: ID 0480:d011 Toshiba America Info. Systems, Inc.

Device Descriptor:

  bLength                18

  bDescriptorType         1

  bcdUSB               2.10

  bDeviceClass            0 (Defined at Interface level)

  bDeviceSubClass         0

  bDeviceProtocol         0

  bMaxPacketSize0        64

  idVendor           0x0480 Toshiba America Info. Systems, Inc.

  idProduct          0xd011

  bcdDevice            3.16

  iManufacturer           1 TOSHIBA

  iProduct                2 External USB 3.0

  iSerial                 3 20151124010354

  bNumConfigurations      1

  Configuration Descriptor:

    bLength                 9

    bDescriptorType         2

    wTotalLength           32

    bNumInterfaces          1

    bConfigurationValue     1

    iConfiguration          0

    bmAttributes         0xc0

      Self Powered

    MaxPower                2mA

    Interface Descriptor:

      bLength                 9

      bDescriptorType         4

      bInterfaceNumber        0

      bAlternateSetting       0

      bNumEndpoints           2

      bInterfaceClass         8 Mass Storage

      bInterfaceSubClass      6 SCSI

      bInterfaceProtocol     80 Bulk-Only

      iInterface              0

      Endpoint Descriptor:

        bLength                 7

        bDescriptorType         5

        bEndpointAddress     0x81  EP 1 IN

        bmAttributes            2

          Transfer Type            Bulk

          Synch Type               None

          Usage Type               Data

        wMaxPacketSize     0x0200  1x 512 bytes

        bInterval               0

      Endpoint Descriptor:

        bLength                 7

        bDescriptorType         5

        bEndpointAddress     0x02  EP 2 OUT

        bmAttributes            2

          Transfer Type            Bulk

          Synch Type               None

          Usage Type               Data

        wMaxPacketSize     0x0200  1x 512 bytes

        bInterval               0

Binary Object Store Descriptor:

  bLength                 5

  bDescriptorType        15

  wTotalLength           42

  bNumDeviceCaps          3

  USB 2.0 Extension Device Capability:

    bLength                 7

    bDescriptorType        16

    bDevCapabilityType      2

    bmAttributes   0x00000002

      Link Power Management (LPM) Supported

  SuperSpeed USB Device Capability:

    bLength                10

    bDescriptorType        16

    bDevCapabilityType      3

    bmAttributes         0x00

    wSpeedsSupported   0x000e

      Device can operate at Full Speed (12Mbps)

      Device can operate at High Speed (480Mbps)

      Device can operate at SuperSpeed (5Gbps)

    bFunctionalitySupport   1

      Lowest fully-functional device speed is Full Speed (12Mbps)

    bU1DevExitLat          10 micro seconds

    bU2DevExitLat        2047 micro seconds

  Container ID Device Capability:

    bLength                20

    bDescriptorType        16

    bDevCapabilityType      4

    bReserved               0

    ContainerID             {151ca73c-b946-4fd1-a3f8-925170fb369c}

Device Status:     0x0001

  Self Powered

 

2016-03-05T06:35:05Z usbarb[1027049]: VTHREAD initialize main thread 3 "usbArb" pid 1027049

2016-03-05T06:35:05Z usbarb[1027049]: DictionaryLoad: Cannot open file "/usr/lib/vmware/config": No such file or directory.

2016-03-05T06:35:05Z usbarb[1027049]: PREF Optional preferences file not found at /usr/lib/vmware/config. Using default values.

2016-03-05T06:35:05Z usbarb[1027049]: DictionaryLoad: Cannot open file "//.vmware/config": No such file or directory.

2016-03-05T06:35:05Z usbarb[1027049]: PREF Optional preferences file not found at //.vmware/config. Using default values.

2016-03-05T06:35:05Z usbarb[1027049]: PREF Disabling user preferences because disableUserPreferences is set.

2016-03-05T06:35:05Z usbarb[1027049]: PREF Failed to load user preferences.

2016-03-05T06:35:05Z usbarb[1027049]: DICT --- GLOBAL SETTINGS /usr/lib/vmware/settings

2016-03-05T06:35:05Z usbarb[1027049]: DICT --- NON PERSISTENT

2016-03-05T06:35:05Z usbarb[1027049]: DICT --- USER PREFERENCES

2016-03-05T06:35:05Z usbarb[1027049]: DICT --- USER DEFAULTS //.vmware/config

2016-03-05T06:35:05Z usbarb[1027049]: DICT --- HOST DEFAULTS /etc/vmware/config

2016-03-05T06:35:05Z usbarb[1027049]: DICT                    libdir = "/usr/lib/vmware"

2016-03-05T06:35:05Z usbarb[1027049]: DICT           authd.proxy.nfc = "vmware-hostd:ha-nfc"

2016-03-05T06:35:05Z usbarb[1027049]: DICT        authd.proxy.nfcssl = "vmware-hostd:ha-nfcssl"

2016-03-05T06:35:05Z usbarb[1027049]: DICT   authd.proxy.vpxa-nfcssl = "vmware-vpxa:vpxa-nfcssl"

2016-03-05T06:35:05Z usbarb[1027049]: DICT      authd.proxy.vpxa-nfc = "vmware-vpxa:vpxa-nfc"

2016-03-05T06:35:05Z usbarb[1027049]: DICT            authd.fullpath = "/sbin/authd"

2016-03-05T06:35:05Z usbarb[1027049]: DICT --- SITE DEFAULTS /usr/lib/vmware/config

2016-03-05T06:35:05Z usbarb[1027049]: USBArb: Error in '/etc/vmware/usbarb.rules' at line 1:0, '[' or '{' expected near end of file.

2016-03-05T06:35:05Z usbarb[1027049]: VMware USB Arbitration Service Version 13.1.14

2016-03-05T06:35:05Z usbarb[1027049]: USBArb: Attempting to connect to existing arbitrator on /var/run/vmware/usbarbitrator-socket.

2016-03-05T06:35:05Z usbarb[1027049]: SOCKET creating new socket, connecting to /var/run/vmware/usbarbitrator-socket

2016-03-05T06:35:05Z usbarb[1027049]: SOCKET connect failed, error 2: No such file or directory

2016-03-05T06:35:05Z usbarb[1027049]: USBArb: Failed to connect to the existing arbitrator.

## after hostd restart and vpxa

2016-03-05T06:35:34Z usbarb[1027049]: USBArb: UsbArbPipeConnected: Connected to client, socket:12

2016-03-05T06:35:34Z usbarb[1027049]: USBArb: Client 1027130 connected (version: 6)

 

 

What I have tried; without success

# /etc/init.d/usbarbitrator stop

# /etc/init.d/usbarbitrator start

# /etc/init.d/hostd restart

# /etc/init.d/vpxa restart

 

Any help is greatly appreciated.


How to get SSL Certificates installed on VMware vCenter Appliance 6.0

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Hiya,

 

I haveen strugling with getting SSL certificates installed for a couple of days now, it always seem to fail on the vpxd_servicecfg command.

I have followed tuts like : https://myvirtualife.net/2014/04/01/how-to-replace-default-vcsa-5-5-certificates-with-microsoft-ca-signed-certificates/

 

There are more out there, but they are all simular to each other. I follow it to the letter, but all i get is:

vcenter:/ssl/vCenterSSO # /usr/sbin/vpxd_servicecfg certificate change chain.pem rui.key

VC_CFG_RESULT=650

 

The only thing i can emagine is that there is a difference in vcenter 5.5 and 6.0, but other then that i wouldnt know how to fix this.

 

Can anyone help?

 

Regards.

how to find a vm with "tasks and events" parameter

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Hi Guys

 

im looking for a way to find all vm machines in my vcenter that is powered off for at least 180 days using info that can take last action date from "tasks and events"

how can i accomplish that using powercli script?

 

Thanks!

vsan 6.2 write latency and read cache misses

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Since upgrading to vsan 6.2, I am seeing a major increase in read cache misses and write latency.  Also, the physical disks show that the flash disks have 0 used capacity.  This is a hybrid production environment.  Does anyone have any thoughts on this?

Horizon Air でトラブルが発生した際の対処について

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こんにちは。 VMware の松田です。

 

今回は、Horizon Air で障害発生時の対処方法について紹介します。

 

Horizon Air 利用時の問題発生時に最初に確認すること

Horizon Air で問題が発生したときには、大きく分けて 2 つの問題発生ポイントがあります。

1. Horizon Air の管理コンポーネントなど、システム全体で問題が発生している

2. 特定の仮想デスクトップやユーザーで問題が発生している

Horizon Air の管理コンポーネントなどシステム全体で問題が発生している場合

Horizon Air の管理コンポーネントで問題が発生している場合には、ユーザーからは対処が難しい場合がほとんどです。

そのため、管理ポータルなどでエラーが発生していたり、意図したとおりに動作しない場合には、まずは VMware のサポートに連絡して対応が必要です。

 

サポート窓口

http://info.vmware.com/content/apac_jp_co_support_contact_g

 

この場合には、以下の情報を事前に用意しておくと、その後の問い合わせがスムーズに行えます。

 

// 事前に用意する情報

- サービス ID もしくは利用されている会社名

- 状況が確認できるスクリーンショット

 

特定の仮想デスクトップやユーザーで問題が発生している場合

この場合には、まずは問題が起こっている仮想デスクトップやユーザーの特定を行います。

特定方法は、Horizon Air の管理ポータルからアクティビティ ログを採取して確認します。


activity.PNG

※ ブラウザの言語は英語で取得した方が、文字化けなどなくログを取得できます。

アクティビティ ログに接続した形跡が残っていない場合には、そもそも接続元と Horizon Air との通信に問題がある可能性があります。


特定のユーザーに問題がある場合には、AD 上のユーザーに問題がある可能性があります。

まずは AD 観点で調査を行い、その後、Horizon Air の管理ポータルでマッピング情報を確認してください。

 

特定の仮想デスクトップで問題がある場合の切り分けについて

1. 該当の仮想デスクトップをリセットして確認する

 

特定の仮想デスクトップに接続ができないなどの問題があれば、まずは Horizon Air の管理ポータルからエージェントの状態を確認します。

 

agent.PNG

エージェントの状態が "Unknown" などになっていれば、まずは仮想デスクトップをリセットして、回復するかどうか確認しましょう。

それでも、事象が解消しない場合には、Horizon Air 管理コンソールを利用して直接該当の仮想デスクトップにアクセスして状況を確認します。

 

2. Horizon Air 管理コンソールでの表示を確認する

 

管理コンソールで仮想デスクトップに接続すると、コンソール画面を見ることができます。

この際、ログイン画面が表示されずに Windows のロゴやブート画面で止まっている場合があります。

この場合には、そもそも Windows が異常な状態になっている可能性が高く、復旧が難しい状況です。

 

仮想デスクトップの再作成の可否についてまずは検討してください。どうしても該当の仮想デスクトップが

作り直しが難しいような場合には、ひとまずサポートまでご相談ください。

 

3. 仮想デスクトップにログインして採取された情報から調査を行う

 

通常の接続はできず、管理コンソールのみからアクセスできる場合には、ログなどからの調査が必要となります。

ただし、問題の発生原因は Horizon Air 関連のモジュールだけではなく Windows 自体の影響の考えられます。

 

  • 仮想デスクトップでのログの採取

- DaaSAgent のログの採取

- View Agent のログバンドルの採取

- Sysprep のログの採取

- グループポリシーの適用状況確認ログの採取

 

例: Windows 7 64bit の仮想デスクトップ環境上でのログ採取例

1. 管理コンソールからローカル アドミニストレーターでログインします。

2. 以下のファイルを採取します。

C:\Program Files (x86)\VMware\VMware DaaS Agent\service\logs\DaaSAgent

3. 以下のバッチファイルを実行しデスクトップに作成されたログバンドルを採取します。

C:\Program Files\VMware View\Agent\DCT\support.bat

4. "C:\Windows\Panther" と "C:\Windows\System32\sysprep\Panther" から "setupact.log" と "setuperr.log" を採取します。

5. 管理者権限で以下のコマンドを実行し、作成された HTML ファイルを採取します。

     > gpresult /H GPO_export.html

 

  • Horizon Air 接続端末でのログの採取

- View Client のログバンドルの採取

 

例: Windows 7 64bit から接続している際の接続端末上でのログの採取

1. 以下のバッチファイルを実行しデスクトップに作成されたログバンドルを採取します。

C:\Program Files (x86)\VMware\VMware Horizon View Client\DCT\support.bat

4. VMware へサポートを依頼する


ログを確認しても明確に原因がわからずお困りの際には、VMware へ相談しましょう。


サポート窓口

http://info.vmware.com/content/apac_jp_co_support_contact_g

 

なお、サポート依頼を行う際には以下の情報を採取していただくとスムーズに調査が開始できます。


- 事象の発生日時および発生頻度

- 事象の発生対象のユーザー名/仮想デスクトップ名

- 事象が確認できるスクリーンショット

- Horizon Air の管理ポータルから採取されたアクティビティ ログ

- 上記 3 のログファイル一式

- 利用しているブラウザとそのバージョン


また動画や Windows であれば Windows 標準の問題ステップ記録ツールなどを利用して事象を確認する操作など

連携いただけるとさらに有効な情報となります。


(参考情報)

VMware Horizon View のログと診断情報の収集 (2032715)

https://kb.vmware.com/kb/2032715

 

VMware View のログ ファイルの場所 (2035956)

https://kb.vmware.com/kb/2035956

 

VMware View コンポーネントでログ ファイルの動作を変更する (2087022)

https://kb.vmware.com/kb/2087022

 

sysprep ログ ファイルの場所 (2094341)

https://kb.vmware.com/kb/2094341

 

DaaS Agent log file (2100062)

http://kb.vmware.com/kb/2100062

 

ゲスト OS 内の VMware Tools のデバッグ ログを有効にする (2081832)

http://kb.vmware.com/kb/2081832

 

Enabling ThinPrint logging in VMware View Manager (2004001)

http://kb.vmware.com/kb/2004001

 

Gpresult

https://technet.microsoft.com/ja-jp/library/cc733160(v=ws.10).aspx

 

問題ステップ記録ツールの使用方法

http://windows.microsoft.com/ja-jp/windows7/how-do-i-use-problem-steps-recorder

 

【免責事項】

本ブログに記載された内容は情報の提供のみを目的としたもので、正式な VMware のテストやレビューを受けておりません。

内容についてできる限り正確を期すよう努めてはおりますが、いかなる明示または暗黙の保証も責任も負いかねます。

本ブログの情報は、使用先の責任において使用されるべきものであることを、あらかじめご了承ください。

 

このブログに記載された製品の仕様ならびに動作に関しては、各社ともにこれらを予告なく改変する場合があります。

非営利目的の個人利用の場合において、自由に使用してもかまいませんが、営利目的の使用は禁止させていただきます。

Workstation 12 Pro crashes whenever I try to install MS Visual Studio 2015 in VM

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I'm owning Workstation 12 Pro for about half a year now. Since then it hasn't once been able to run my development environment in a VM flawlessly.

 

Whenever I install Microsoft Visual Studio 2015 in a Windows 10/64 VM, the Workstation graphics driver crashes and the VM then hangs - and incidentally my host's graphics driver crashes, too. Only a reboot can then regain me access to my host machine.

 

 

I'm running Workstation on three different hosts, so it surely is a Workstation error.

 

Moreover, playing audio in the guest is making the guest significantly lag, too.

 

By now I have already wasted three support tickets on these problems. They only get temporarily solved and then re-occur with the next update to Windows 10 or Visual Studio 2015.

 

VMware is showing a strong degradation in product quality. Apparently, VMware does not have the resources to create a good product anymore.

 

In Germany we call such enduring lack of quality an "Armutszeugnis". The dictionary calls it an evidence of incapacity.

 

My next host installation will use Hyper-V. I'm through with Workstation now. Waiting for half a year to get critical problems fixed is not what I'm paying for.

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